DeskNova ITSM
Run a structured IT help desk where every request is logged, prioritized, assigned, and resolved within agreed service levels.
- IT help desk
- Tickets
- Incidents
- Service requests
- SLA management
- IT workflows
- Home
- DeskNova
DeskNova: IT service and asset management in one place
DeskNova is the ITSM and ITAM solution from Aidesknova. It brings your help desk, tickets, SLAs, and IT assets together, and our team implements it around your IT workflows.
OverviewTicketsIncidents
AssetsSLAsReports
Open tickets24
Within SLA96%
Assets tracked1,284
#4821Printer offline, 2nd floorOpen
#4819Laptop for new joinerIn progress
#4815Software licence renewalResolved
LAP-0412 assignedto Priya S., Finance
Modules
Two modules, one IT operation
Use IT Service Management and IT Asset Management together, or start with the one you need most.
DeskNova ITAM
Know what IT assets you own, where they are, who has them, and when they need renewal or replacement.
- IT assets
- Hardware inventory
- Software inventory
- Asset assignment
- Asset lifecycle management
- IT reporting
Asset lifecycle
Track every asset from request to retirement
Request
Procure
Assign
Maintain
Retire
Why DeskNova
A product, implemented by consultants
DeskNova comes with the Aidesknova team behind it. We configure categories, SLAs, and approval rules to match how your IT department works, and integrate it with your other systems.
SLA visibility
See which tickets are at risk before they breach, with escalations that happen automatically.
Workflow automation
Route requests, trigger approvals, and notify the right people without manual follow-up.
IT reporting
Dashboards for ticket volumes, resolution times, and asset status across locations.
Integrations
Connect DeskNova with email, directories, and business systems you already run.
Configured for you
Categories, forms, priorities, and roles set up around your IT processes.
Supported by us
Implementation, training, and ongoing support from the Aidesknova team.
See DeskNova with your own IT workflows
Book a walkthrough and we will show how DeskNova would handle your tickets and assets.